BOPOMOFO CAFE
Store Supervisor, Full-time
(San Gabriel, CA)
Job Summary & Mission
The Supervisor focuses on team leadership, operational excellence, and delivering an outstanding customer experience. The Supervisor is responsible for managing day-to-day operations, supporting team members, and ensuring the cafe meets company goals and standards. This individual acts as a role model, fostering a collaborative, inclusive, and high-performing work environment. This role serves as a bridge between front-line team members and multi-unit managers, fostering a culture of exceptional experience, growth, community, and integrity.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Ensure all Standard Operating Procedures (SOPs) are followed consistently.
Lead, motivate, and inspire a team of baristas, shift leaders, and cooks to achieve daily goals.
Foster a culture of collaboration, accountability, and continuous improvement.
Provide coaching and constructive feedback to team members to enhance their skills and performance.
Conduct regular team announcements to communicate updates, set expectations, and celebrate successes.
Assist in the recruitment, onboarding, and training of new team members.
Manage daily day-to-day operations, ensuring all tasks are completed efficiently and according to company standards and company SOPs.
Monitor inventory levels and coordinate with vendors to ensure adequate stock of products and supplies.
Implement and enforce health, safety, and sanitation standards to ensure a safe working environment.
Ensure compliance with all local, state, and federal health and safety regulations.
Promote a safe and secure work environment, addressing any hazards or risks proactively.
Stay updated on regulatory changes and ensure team members adhere to new policies
Identify and address operational issues promptly, minimizing disruptions to service.
Ensure every customer enjoys a personalized, friendly, and high-quality service experience.
Ensure exceptional customer service by addressing customer feedback promptly and resolving complaints effectively.
Lead by example to model hospitality, professionalism, and a positive attitude.
Develop strategies to enhance customer satisfaction and retention
Monitor customer satisfaction through reviews and direct feedback, implementing improvements as needed.
Ensure all products are prepared and presented according to company standards.
Conduct regular quality checks on drinks and food to maintain consistency.
Uphold the brand's image by ensuring the café is clean, organized, and visually appealing.
Prepare and manage staff schedules, ensuring optimal coverage for peak and non-peak hours.
Maintain accurate records of employee attendance, employee write-up documentations, and incident reports.
Act as a liaison between team members and multi-unit managers, effectively communicating goals, updates, and feedback.
Lead pre-shift meetings to align the team on daily goals and expectations.
Manage emergency situations, including equipment failures, staffing shortages, or unexpected surges in customer demand.
Mediate and resolve team conflicts, fostering a collaborative and supportive work environment.
Summary of Experience
Minimum 1 year of management experience.
Required Knowledge & Skills and Abilities
Familiarity with food and beverage service standards, health and safety protocols, and customer service best practices.
Must be available for a minimum of 5 days a week, including weekends and holidays as needed.
Excellent communication and interpersonal skills, fostering positive relationships with staff and customers.
Proficiency in problem-solving and conflict resolution, with the ability to make decisions under pressure.
Advanced organizational and time management skills to handle multiple tasks effectively.
Proficiency in using point-of-sale (POS) systems, scheduling software, and basic office applications (google docs, sheets).
Strong leadership and team-building skills with a servant leadership mindset.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and resolve conflicts effectively.
Strong organizational and time-management skills.
Servsafe Manager Food Handling Certification.
Supervisor Harassment Prevention Training.
Physical Requirements & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk; sit; remain stationary; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 50 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets. The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.
BOPOMOFO CAFE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.